Following are some of our most frequently asked questions. Have a question we didn’t answer here? Feel free to send us an email at customerservice@onboardtours.com or call your OnBoard Travel Concierge at: 301-839-5261!

General Questions

Q: Do you mail me tickets?
A: No. We employ an easy-to-use ticketless reservation system. Your email confirmation is your tour ticket. Thus, there is no reason to deal with the hassles of tickets and mail. If you lose your confirmation, no worries. Your last name is your reservation number.
Q: What happens if I arrive late… very close to departure time?
A: Ten minutes before departure we reserve the right to release any reservations as “no shows.” Walk-up passengers will be loaded at this time. You could lose your seat to a walkup passenger. We encourage you to arrive at the pickup point a minimum of 20 minutes before departure.
Q: What type of vehicles does OnBoard Tours operate?
A: We normally use 25-passenger, 33-passenger and 35-passenger shuttles for our daily mixed group tours. We often use 15-passenger vans for our private tours (see private tours pricing). We do not allow customers to pick and choose their vehicles, however we do allow large same-party groups to stay together on one bus. Depending on demand and/or our service schedule, we reserve the right to substitute a 55-passenger bus with a bathroom on board for our mixed-group tours on busy days.
Q: Can I bring my baby stroller or a wheel chair on board?
A: Currently, our primary shuttles are not wheel chair accessible and there is no room for a baby stroller on board. If you use a wheelchair, please contact our office to book your tour so we can arrange to have the proper equipment in place to accommodate your needs. One of the benefits of OnBoard Tours is during the longer walks (which there are not many) one can stay on board the shuttle near the landmark without feeling like they have to get out every time.
Q: What is the age limit for kids pricing?
A: Children under 12 years of age can take the OnBoard Tour for the discounted children’s price. Infants under 2 years old may ride for free if they ride in their parent’s lap during the tour. If you feel you would be more comfortable having a seat for your infant, please purchase a child’s ticket.
Q: Are tips included?
A: No. We ask that you plan to tip your driver and tour guide. A good rule of thumb is 15%, or $8.00 to $10.00 per person.
Q: Can we bring carry-on bags on board your shuttle?
A: No. We ask that you leave your bags in your hotel room. The only bags that are allowed on board the Tour Shutles are small purses. We reserve the right to search any purses you bring on board.